UK
Safety
Camera
Network

Secure Ethical Transparent For Public Safety
uscn.uk

Support

Support

If you’ve received a camera from the UK Safety Camera Network and you're experiencing an issue — whether it’s technical, service-related, or you’ve noticed something unusual — we're here to help.

Our support team assists with the following:

📶 Connectivity issues – e.g. camera not appearing in the app, network disconnections

🔌 Power supply problems – no lights, camera offline, PoE disruption

📱 App and access troubleshooting – difficulty viewing the live feed on your device

📷 Camera faults – damage, image problems, or suspected technical failure

⚠️ Unexpected outages – if your system or our camera has gone offline and you’re unsure why

Help We Provide

We offer multiple support methods, and we’ll choose the one that gets your issue resolved the fastest:

📧 Email Support
Simple and quick — send us a message and we’ll reply with steps or updates.
[email protected]

📞 Phone Support
Speak directly with a technician who can walk you through diagnostics in real time.
0330 043 9985 option 2

🖥️ Remote Support
If needed, we’ll guide you to download a secure remote tool so we can see what you’re seeing and help directly.

🚗 In-Person Support
For hardware issues (like power or cabling), we may arrange a visit. This can be requested immediately without using the other support options first. our camera has gone offline and you’re unsure why

No Need to Follow a Set Order

Every issue is different — we don’t require you to follow a strict support chain. If it’s clear that remote access won’t help (e.g. the camera is completely offline due to a power issue), we’ll escalate straight to in-person support.

Contacts

Phone

0330 043 9985 option 2

FAQ

All cameras are owned and maintained by the UK Safety Camera Network. Hosts provide the space, power, and internet, but do not own the cameras or footage.

Footage is only accessed when required — for example, in response to an incident or a verified Data Subject Access Request (DSAR). Every access is logged and tied to a specific reason.

Footage is stored locally on the camera for up to 31 days, unless required for an ongoing investigation or DSAR.

Yes, many cameras have public transparency pages showing live views, depending on privacy settings, but recorded footage is never streamed publicly.

Our cameras use motion or facial detection to trigger recordings. This ensures we only capture relevant activity while conserving storage.

No. We do not use facial recognition. Some cameras may detect the presence of a face to trigger recording, but no identity is recorded.

 




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