UK
Safety
Camera
Network

Secure Ethical Transparent For Public Safety
uscn.uk

Support

Support

If you’ve received a camera from the UK Safety Camera Network and you're experiencing an issue, whether it’s technical, service-related, or you’ve noticed something unusual, we're here to help.

Our support team assists with the following:

📶 Connectivity issues – e.g. camera not appearing in the app, network disconnections

🔌 Power supply problems – no lights, camera offline, PoE disruption

📱 App and access troubleshooting – difficulty viewing the live feed on your device

📷 Camera faults – damage, image problems, or suspected technical failure

⚠️ Unexpected outages – if your system or our camera has gone offline and you’re unsure why

Help We Provide

We offer multiple support methods, and we’ll choose the one that gets your issue resolved the fastest:

📧 Email Support
Simple and quick — send us a message and we’ll reply with steps or updates.
[email protected]

📞 Phone Support
Speak directly with a technician who can walk you through diagnostics in real time.
0330 520 2254 option 2

🖥️ Remote Support
If needed, we’ll guide you to download a secure remote tool so we can see what you’re seeing and help directly.

🚗 In-Person Support
For hardware issues (like power or cabling), we may arrange a visit. This can be requested immediately without using the other support options first. our camera has gone offline and you’re unsure why

No Need to Follow a Set Order

Every issue is different, we don’t require you to follow a strict support chain. If it’s clear that remote access won’t help (e.g. the camera is completely offline due to a power issue), we’ll escalate straight to in-person support.

Contacts

Phone

0330 520 2254 option 2

FAQ

All cameras are owned and maintained by the UK Safety Camera Network. Hosts provide the space, power, and internet, but do not own the cameras or footage.

Footage is only accessed when strictly required, such as in response to an incident or a verified Data Subject Access Request (DSAR), and every instance of access is logged and tied to a specific reason. Hosts can use their mobile app strictly to view real-time live feeds of their hosted camera while connected to the local network. Hosts do not have the technical permission to download or extract historical footage via the application. All data extraction are strictly locked to USCN User accounts, where every action is automatically and logged in un-tamperable audit files on the camera

Footage is stored locally on the camera for up to 31 days, unless required for an ongoing investigation or DSAR.

Yes, many cameras have public transparency pages showing live views, depending on privacy settings, but recorded footage is never streamed publicly.

Our cameras use motion detection to trigger recordings. This ensures we only capture relevant activity while conserving storage.

No. We do not use facial recognition. 

All cameras provided and maintained by the UK Safety Camera Network meet the highest standard of security. The network architecture enforces strict data integrity through individual, role-based user accounts that prevent unauthorized access. All local data storage, system configurations, and video transmissions are fully protected by high-security encryption. Furthermore, every single action, including system logins, live views, and playback requests, is recorded in detailed user activity logs to guarantee absolute data accountability and transparency.

From day one in 03/08/2026 we have taken £0.00 and we have spent £0.00 Our first camera valued at £325 was donated by Bert Scanlon at no cost to us under the condition that it be used for public safety.

The UK Safety Camera Network (USCN) does not give away or permanently transfer ownership of any hardware. Instead, cameras are loaned to property hosts under strict conditional agreements designed to protect both the network and the host.

By retaining full ownership of the devices, USCN ensures that the camera hardware cannot be physically moved, adjusted, or tampered with, guaranteeing that operations remain fully compliant with our strict privacy standards. This clear separation of ownership also allows USCN to step forward and absorb 100% of the legal obligations, liabilities, and responsibilities as the sole Data Controller.

This model represents a massive breakthrough in efficiency. Setting up a traditional public surveillance network costs thousands of pounds and takes years—requiring local council planning permission, the installation of heavy CCTV poles, extensive physical cabling, or costly monthly 4G/5G mobile data contracts. By utilizing the host's existing building facade, power supply, and local network connectivity, we eliminate 90% of traditional infrastructure overhead. We only need to fund the immediate edge hardware, the camera unit, power supply, industrial endurance SD card, and minor localized cabling. This brings the average cost per camera deployment to under £500, compared to £2,000+ for a standard commercial installation, allowing us to rapidly deliver community safety on a grassroots budget.

The UK Safety Camera Network (USCN) was engineered from the ground up to fundamentally redefine public space CCTV. For too long, traditional surveillance has operated as a "black box" capturing data from citizens while creating insurmountable barriers when individuals attempt to exercise their legal right to access that data. Far too often, corporate entities weaponize third-party privacy concerns as a shield to deny footage requests, completely refusing to accommodate data subjects even within private, controlled viewing environments.

We believe in a simpler, more ethical standard: If we are recording you, you possess an absolute right to audit our activity and access your footage. 

Our mission is to prove to local businesses and the general public that security infrastructure can coexist with uncompromising transparency. To achieve this, every single camera in our network operates alongside its own dedicated transparency page, allowing the community to verify exactly what our nodes see. We operate under the straightforward principle that transparency breeds trust, ensuring that the public remains fully empowered to see what we record.

CCTV is to be shown, not hidden